Packing Details: 100pcs/opp, 500pcs/polybag, 5000pcs/ctn, cartoon size: 45*35*30cm, Net weight:about 12kgs/ctn, Gross weight: about 13kgs/ctn, or according to customers' requirement.
Shipping Ways: 1) By International Express(door to door): DHL, FEDEX, UPS, TNT, EMS 2) By air (to customer's destination airport) 3) By sea (to customer's destination port, our Loading Port is Shenzhen or Guangzhou) Payment Term: 1) Offline Order's Payment Ways: T/T, Western Union, Paypal or Alipay. 30% Deposit in advance, balance must be
paid before shipment. 2) Online Order(Trade Assurance)'s Payment Ways: Telegraphic Transfer, Credit Card (Visa and Mastercard) or
e-Checking. 3) Others way we can consider after negotiation. Warranty Term: Based on confidence to our professional service, long time experience and also very strict QC system, special warranty will be offered against faulty craftsmanship and/or wrong material used.
Zhongshan Eonshine Textile Craft Co., Ltd. has been engaged in the research and development of
textile craft and gifts products for more than 8 years. As a professional manufacturer, we control every order strictly. From design, drawing, development, quality controls and raw materials souring to finished goods,
all manufacturing processes are done on site at our own company. We are proud to say we have supplied festival wristbands, fashion bracelets, lanyards, key chains,
shoelaces, luggage belts, ribbons, webbing, promotional and gifts products to more than 114 countries.
Eonshine - Your reliable partner of textile craft products! Brief: * Manufacturing Company * Most competitive price from raw material suppliers base on huge orders to them. * Experienced and Effective inner cost control system through whole process. Quality Control: * Twelve quality control staff, monitor in production line * Providing relative solution * Testing from material to final products according to international standard Service: * OEM / ODM service and support * Free Sample Development * Clients Service One-to-One * Effective Communication within 24 hours * Attend Canton Fair to meet customer face to face * New design and style collection updating for customers * Professional with many years experience from 2007
Q: Are you a trade company or a manufacturer? A: We are a manufacturing company specialized in Lanyards, Wristbands, Bracelets, Shoelaces, Luggage Belt, Key Chains and other Promotional Gifts Products. Both OEM & ODM service are available.
Q: How to start my order and how to process my order? A: Here is the order flow for your reference. Order Receipt --> Material preparation --> Logo process --> Consequent machiney or labor force process --> Quality Control --> Packing --> Shipment
Q: May I have a free sample? Is there any sample charge? A: Yes, we can send similar samples to you for quality checked if you have real interests. There is no sample charge for our existing similar samples but you should bear the shipping cost before order confirmed. If you request customized samples, we have to charge you the sample cost because it relates to making printing film or mold, the cost can be deducted from the total amount in mass order if your order reaches certain quantity.
Q: Is it ok if our order quantity is lower than your MOQ? A: Please let us know your final quantity and total designs, we will consider if it is possible. Anyway, our low MOQ can meet your local market business very well.
Q: I am a reseller, I would like to buy large quantity of your products, what’s your wholesale price or can you give me any discount? A: We are sure to give you a very competitive price as we are a manufacturing company, please contact us to talk the details. We sincerely hope to establish a long term relationship with you!
Q: Can I have my products to my exact color? A: Actually we pantone match as closely as possible. When artwork is silk screen printed, we will pantone match all the colors within your design. When a logo is digitally printed, it is printed using CMYK colors and therefore absolute exact pantone matches are not possible, but it will be for sure very close. When a logo is in woven, we use yarns, not ink.
Q: What’s the format of the artwork/design should I send ? A: We prefer the artwork/design in vector format such as AI, EPS, CDR, PDF. Font must be outlined. All images must be embedded. Artwork elements must be in layers, not merged. If your design is very simple, JPG, PNG, JPEG, PSD format are acceptable but please offer it in high pixel.
Q: I would like to order but I can’t offer the design, what should I do? A: Don’t worry. You just tell us your requests or send us your logo or pictures you have, then our design team will make the FREE artwork for your approval.
Q: Can you shorten the production time if I have any urgent order? And how much is the customer faster service fee? A: Of course we will try our best to catch your delivery date. We have our own factory so we can control every process well. We never charge customer faster service fee.
Q: How much is the shipping cost/freight charge to my country. A: The shipping cost depends on the total weight of your packages and your destination. Please tell us your destination country and the postal code, then we can calculate the final shipping cost for you.
Q: What’s your Payment Terms? A: Our payment terms: 30% Deposit in advance, balance must be paid before shipment.
Q: How do I pay my order? Offline Order's: Telegraphic Transfer(T/T), Western Union, Paypal or Alipay. Online Order(Trade Assurance): Telegraphic Transfer(T/T), Credit Card (Visa and Mastercard) or e-Checking. We will send a proforma invoice or send you a Trade Assurance link to pay after order confirmed.
Q: I don’t have any forwarder or agent in China, can you help me on delivery? A: Sure, we are professional in exporting service, we have big discount from our forwarder. We will choose the most suitable shipping way for your selection in quotation!
Q: How many days can I get my order? A: It depends on your order quantity and which shipping ways you choose. Normally, samples around 3 - 4 days, mass production around 7 - 10 days and shipping time to your country is 3~5 days. Here is the normal shipping time for your reference. International Express - DHL: 3~5 working days International Express - TNT: 3~6 working days International Express - FedEx IP: 1~3 working days, FedEx IE: 3~6 working days. International Express - UPS Saver: 1~3 working days, UPS Expedited: 3~6 working days China Post Air Mail: 15~ 60 days By Sea: around 30 days By Air: 4~7 days For busy season, shipping time will be longer than usual.
Q: How do I track my shipment? A: If your order is shipped by International Express(such as DHL, UPS, FedEx, TNT, we will email you the tracking number after your order is sent out. You can track your shipment on official Express website by using the tracking number we give.
Q: May I know your after-sale service? A: Sure, we have our professional after sales team to service every customer. We will pay great attention to handle any problems with our customers once there is anything bad.
Q: Do I have an option to cancel? A: Yes, but should be prior to proof approval and payment. Once you approve your artwork and pay, production will start and you will be invoiced for any work carried out so far.
Q: Can I return my order if I am not happy? What’s your return policy? A: Based on confidence to our professional service, long time experience and also very strict QC system, no customer is not happy with our products by now. You cannot return any open or unopened items that purchased in our company after delivery of your order any item purchased from a full refund. We'll not pay the return shipping costs if result of our error ( you received anincorrect or different item, etc. We will ship out your goods again free of cost also the shipping cost) but the previous defective or incorrect item please disposed by yourself and do not ship it to our side.
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